We hope you are all safe during this hard time for our communities. We hope you read this carefully and are fully understand in these hard times. We are looking forward to camps this summer, but we are offering a 100% move/credit guarantee. What does this mean for you? NOTE: No decisions have been made yet. We are still planning on having surf camps this summer. But please read in full.
1. Northeast Surfing is taking steps to allow for a safer environment: while surfing with us. Cleaner surfboards in-between sessions, allowed space between campers on the beach, and advanced immunization records for all campers. We will disinfect all surfboards in-between classes, students will only use the surfboard that is given to them during the camps, no sharing snacks (like always) and more polices to keep you all safe.
2. What if there is State of Emergency & NO Youth Camps due to COVID-19? We are a small business and we don’t want to lose our business & camps after 18 years. You can help with your understanding. Although we are planning on moving forward for camps 2020 and we have purchased surf camp insurance, state permits, hired staff and invested thousands. The worse case might happen. If the worse case happened and the state won’t allow us to be on the beach this summer. What should you expect? If the Worse Case Happens. We will be moving all camps from 2020 to 2021. We will move all students to the 2021 roster same weeks as 2020, with a full credit attached to each students name and week(s). Changes can be made to the week selection for 2021 starting February 1, 2021. (read asked questions below)
2a. We are following the policies of other companies. Like recreation camps in the area. Also summer concerts, town fairs and other activities this summer. Larger companies, literately almost every company and state agency is offering credits or moving events to 2021. Entire camps are being moved as well.
2b In Closing Important. We have invested so much in this summer and are really looking forward to it. We appreciate your understanding in this matter and hope that you are your families are being safe during these hard times. We can’t make any exceptions in this credit policy. We need your understanding during these hard times. Northeast Surfing will already be losing over $300,000 this summer but with moving the camps/credit policy in affect we can save the company after 18 years of being in business. We need your understanding and support in this matter.
Most asked Questions:
- What is my children don’t want to go to camps in 2021? If they wanted to come in 2020 the camps have will not change. Give us another chance to make their surf week amazing in 2021.
- What if we don’t want to wait another year to attend surf camps? It will be amazing we all just need to get through these hard times. We appreciate your understanding and support.
- Can I sell MY Camp Spot(s)? Yes you can. Just communicate with us. You have up until March 1, 2021 to sell your camp spot(s). Email us the name and email of the person you are selling your spots(s) to. We will do the rest, you collect the funds from them. Our camps are in huge demands and are valuable.
- What if the cost of the camps go up will my credit apply? We will NOT being raising the prices of our camps in 2021. In fact we lowered the cost of camps from last year.
- Is there a difference between the camps I signed up for this summer and the camps in 2021? No same program just a better summer to have our camps/academy.
- Can I have a refund? Like we mentioned above we can not provide refunds. We are instead moving the camps to 2021 attaching full credits that can be used or sold in 2021.
- What week will I have next summer? If we do not hear from you. You will have the same week(s) next summer 2021 as this summer 2020. We are moving the same roster from 2020 to 2021.
- What if my student is over 15 years old? We have adults camps (16 & older) and youth camps (7-15) we will allow anyone 16 and young to attend the youth or adult academy/camps.
- Why do I have to lose money? You are not losing money. You will receive the academy/camps you paid for in full in 2021.
- Won’t the Government bail out Northeast Surfing anyway? No we are too small. A surf camp in the summer with 6 employees is considered a reasonable loss. We will NOT be receiving any help.
- What is the no refund policy? When all parents/students sign up it was mandatory to agree to a NO REFUND policy to proceed with signup. (see a copy below)
- Can I call with questions? We are asking for emails first we. We have lots of calls every day from the 5,000 visitors plus, on our surf cams daily. But we are always here to return or answer your calls.
- What do I need to do now? Just be safe. Unless you want to make changes to your camps week in 2021 we do not need to hear from you. Take this time to focus on the health of your family.
- What Happens next? In January you will receive an email letting you know that you are all set for the summer of 2021 surf camps. Any changes you want to make can be done based on availability all spring long. The sooner the better in most cases.